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Support Tickets (Recommended)
Log in to the AIone Console and submit your inquiry through the ticket system. Each ticket is assigned to a dedicated support representative.
- Technical issues: API call errors, unexpected model responses, performance problems, etc.
- Business inquiries: Enterprise contracts, quota adjustments, custom solutions, etc.
- Account issues: Login problems, permission issues, billing questions, etc.
Response Times
| Priority | Response Time | Applicable Scenarios |
|---|---|---|
| Critical | Within 1 hour | Complete service outage |
| High | Within 4 hours | Core functionality impacted |
| Normal | 1 business day | General inquiries and questions |
Support Hours
- Ticket support: Weekdays 9:00 AM - 6:00 PM (UTC+8)
- Critical incidents: 24/7